Terms and Services

StoryHeirloom Studio

Welcome to StoryHeirloom Studio. By accessing or using our website, services, products, or digital content, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.
These Terms govern your use of StoryHeirloom Studio and all related services provided through our website. Adapted specifically for your business model and personalized memory-book services.

1. Overview
StoryHeirloom Studio creates personalized illustrated storybooks, memory books, keepsakes, legacy books, and bespoke heirloom products using photographs, stories, milestones, and information provided by customers.
Throughout the website, the terms “we,” “our,” and “us” refer to StoryHeirloom Studio.
By visiting our website and/or purchasing from us, you agree to these Terms of Service, including all policies referenced herein.

2. Eligibility
By using this website, you confirm that:

• You are at least 18 years old or have parental/guardian permission.

• The information you provide is accurate and complete.

• You will not use our services for unlawful, harmful, or fraudulent purposes.

3. Personalized Products & Customer Content
Our products are custom-made using materials provided by customers, including but not limited to:

• Photographs

• Personal stories

• Names

• Dates

• Family details

• Milestones

• Messages

• Creative preferences

By submitting content to StoryHeirloom Studio, you confirm that:

• You own the content or have permission to use it.

• The content does not infringe copyright, trademark, privacy, or intellectual property rights of others.

• The content is lawful and not offensive, abusive, or harmful.

We reserve the right to refuse any project that contains inappropriate, illegal, hateful, or offensive material.

4. Intellectual Property
All website designs, branding, graphics, layouts, logos, illustrations, text, mockups, and creative elements created by StoryHeirloom Studio remain our intellectual property unless otherwise agreed in writing.
Customers may not reproduce, resell, copy, distribute, or commercially use our designs without permission.
Personalized books created for customers are intended for personal use only.

5. Design & Creative Process
StoryHeirloom Studio provides artistic and creative interpretation services. While we strive to match customer expectations, final illustrations, layouts, typography, and artistic styling may vary.
Customers are responsible for reviewing proofs, previews, spellings, names, and submitted information before approval.
Once approved, StoryHeirloom Studio is not responsible for errors missed during customer review.

6. Pricing & Payments
All prices listed on our website are subject to change without notice.
Orders will begin only after full or partial payment is received, depending on the selected package or agreement.
We reserve the right to refuse or cancel orders at our discretion.

7. Digital Products & Refund Policy
Due to the customized and personalized nature of our products:

• Digital products are non-refundable once delivered or downloaded.

• Personalized physical products are generally non-refundable once production has started.

• Refunds or revisions may be considered only in cases of technical errors or issues caused by us.

Please review our Refund Policy for full details.

8. Revisions
Certain packages may include limited revisions.
Additional revisions beyond the included limit may incur extra charges.
Major changes requested after project approval may require additional fees and extended timelines.

9. Delivery Timelines
Estimated delivery timelines are provided as guidance only.
Delays may occur due to:

• Customer response delays

• Incomplete submissions

• Technical issues

• Printing or shipping delays

• High seasonal demand

We are not liable for delays caused by third-party printing or courier services.

10. Privacy & Confidentiality
We respect your privacy and understand the emotional value of your memories.
Photos, stories, and personal information shared with StoryHeirloom Studio are treated confidentially and will not be sold or shared with third parties except where necessary to provide services such as printing or shipping.
We do not publicly display customer projects without permission.
Please review our Privacy Policy for additional details.

11. Website Use Restrictions
You agree not to:

• Use the website unlawfully

• Attempt to hack or damage the website

• Upload harmful code or malware

• Copy website content without permission

• Misrepresent your identity

• Violate intellectual property rights

Violation of these Terms may result in termination of access to our services.

12. Third-Party Services
Our website may contain links or integrations with third-party services including payment gateways, social media platforms, printers, or shipping providers.
We are not responsible for third-party policies, actions, delays, or services.

13. Limitation of Liability
StoryHeirloom Studio shall not be liable for:

• Indirect or consequential damages

• Emotional dissatisfaction due to subjective artistic preference

• Customer-provided content errors

• Delays caused by third parties

• Technical interruptions or website downtime

Our maximum liability shall not exceed the amount paid for the relevant order.

14. Changes to Services & Terms
We reserve the right to modify, update, suspend, or discontinue any part of our website, services, pricing, or policies at any time without prior notice.
Continued use of the website constitutes acceptance of updated Terms.

15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or our services shall be subject to the jurisdiction of the courts of Surat [Gujarat], India.
 
16. Contact Information
For questions regarding these Terms of Service, please contact:
StoryHeirloom Studio
Website: WWW.STORYHEIRLOOM
Email: inquiry@storyheirloomsvc.com
Instagram/Facebook: StoryHeirloom Studio
Location: Surat, Gujarat, India